Contact Equator Marketplace

Support

Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. East Africa Time

Email: admin@equatormarketplace.com

Response target: within two business days

Dispute escalation: customers should first contact admin@equatormarketplace.com. If the issue is not resolved through normal support, the customer may request escalation to the Equator Marketplace Operations Owner, who makes Equator's final internal decision after reviewing the order record, communications, payment information, delivery evidence, and applicable marketplace policies. We aim to communicate an escalation decision within five business days after receiving the necessary information. This internal process does not limit any rights or remedies available under applicable law or through the customer's payment provider.