Privacy Policy — Equator Marketplace
Effective date: August 18, 2026 Last updated: August 18, 2026
This Privacy Policy explains how Equator Concepts LLC (“Equator Marketplace,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information through the Equator Marketplace app and website (the “Service”).
Who we are
Equator Marketplace is an online marketplace for vehicles, real estate, jobs, services, general items, stores, business listings, and cross-border Global Shopping requests. Equator Concepts LLC is responsible for the information described in this policy. Contact us through our contact page or at admin@equatormarketplace.com.
Information we collect
- Account and profile data: name, email address, phone number, authentication details, profile information, and user ID.
- Listings and user content: titles, descriptions, prices, photos, seller details, business information, and listing location.
- Messages and support: buyer–seller chat, reports, and support communications.
- Transactions: purchase history, delivery addresses, order details, payment status, and processor references. Payment credentials are handled by payment partners; we do not store raw card numbers or security codes.
- Location: approximate and, with permission, precise device location for nearby listings, addresses, and marketplace features.
- Technical and usage data: app version, device and browser information, IP address, searches, listing views, saved items, and feature interactions.
We do not currently collect government identity documents, use third-party advertising or analytics SDKs, sell personal information, or use personal data to track users across other companies’ apps or websites.
How we use information
We use information to create and secure accounts; publish and discover listings; support chat, purchases, delivery, and Global Shopping; provide location-based features; prevent fraud, spam, abuse, and unsafe content; respond to support requests; comply with law; and operate and improve the Service.
How we share information
- Other users: information you intentionally publish in a listing or seller profile and information needed to complete a transaction.
- Service providers: hosting, authentication, payment, and shipping providers that process information to provide the Service.
- Legal and safety disclosures: when required by law or reasonably necessary to prevent fraud, enforce our terms, or protect users and the public.
- Business transfers: as part of a merger, financing, acquisition, or sale, subject to appropriate safeguards.
Account and data deletion
You can permanently delete your account in the app under Settings → Delete account or through our public account deletion page. We delete or de-identify account data, listings, messages, saved items, addresses, payout setup, and active marketplace records. Completed transaction facts are retained only when required for legal, tax, fraud-prevention, or dispute obligations and are stripped of personal contact details and reusable account identifiers.
Retention, security, and international processing
We retain personal information only as long as needed for the purposes above or as required by law. We use administrative, technical, and organizational safeguards, including encryption in transit. No storage or transmission method can be guaranteed completely secure.
Because Equator Concepts LLC is based in the United States and operates marketplace services for Uganda, information may be processed outside Uganda. Where required, we apply safeguards required by applicable data-protection law.
Cookies and device permissions
The website uses cookies needed for sign-in, security, and preferences. The app requests device permissions such as location and photos only for the related feature. You can change permissions in your device or browser settings.
Your rights
Depending on your location, you may request access, correction, deletion, restriction, objection, or a copy of your information, and may withdraw consent where processing relies on consent. Use our contact page or email admin@equatormarketplace.com. You may also complain to the data-protection authority that serves your location.
Children
The Service is intended for people aged 18 and older. We do not knowingly collect personal information from children.
Support and dispute escalation
Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. East Africa Time
Email: admin@equatormarketplace.com
Response target: within two business days
Dispute escalation: customers should first contact admin@equatormarketplace.com. If the issue is not resolved through normal support, the customer may request escalation to the Equator Marketplace Operations Owner, who makes Equator's final internal decision after reviewing the order record, communications, payment information, delivery evidence, and applicable marketplace policies. We aim to communicate an escalation decision within five business days after receiving the necessary information. This internal process does not limit any rights or remedies available under applicable law or through the customer's payment provider.
Changes and contact
We may update this policy and will post the revised date here. Contact: Equator Concepts LLC, through equatormarketplace.com/contact or admin@equatormarketplace.com.